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Trackmedium Subprocessors
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Trackmedium uses a limited number of subprocessors to operate the Products securely and reliably, such as for cloud infrastructure, security services, and email delivery. When a provider may process Customer Data on our behalf, we treat it as a subprocessor and apply appropriate contractual and security safeguards.
| Service Provider | Registered Address | Why we use them | Who may be involved | Processing timeframe |
|---|---|---|---|---|
| Google Cloud Platform (GCP) | 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA | Cloud infrastructure for hosting, storage, and database services that run the Products. | Authorized Users, administrators, and individuals whose data is stored in the Products. | Ongoing while the Products are in use (with limited backup/log retention). |
| Elastic Cloud | Keizersgracht 281, 1016 ED Amsterdam, Netherlands | Managed search and indexing to support in-app search and retrieval features. | Authorized Users and individuals whose data is indexed for search within the Products. | Ongoing while search is enabled (with limited backup/log retention). |
| Twilio SendGrid | 375 Beale Street, Suite 300, San Francisco, CA 94105, USA | Transactional email delivery for system notifications (e.g., workflows, alerts). | Email recipients of system notifications (typically Authorized Users). | As needed to send notifications (with limited message/log retention). |
| Microsoft 365 for the web | One Microsoft Way, Redmond, WA 98052-7329, USA | Optional in-browser preview and editing of Office files via WOPI integration. | Users who preview or edit Office files in-browser. | Only when the feature is used (session-based; limited caching/log retention). |
About
Trackmedium eQMS is a product of Trackmedium, LLC, a US-based, world-class provider of cloud-based electronic Quality Management System (eQMS) software. The platform enables organizations to automate electronic quality management and regulatory compliance processes and to extend these processes to external partners.Reviews reflect the subjective opinions of individual users based on their personal experiences and do not represent the views of Capterra, Trustpilot, G2, or their affiliates. Reviews may have been edited for accuracy and readability.
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