Return Material Authorization Management
Modernize Return Material Authorization Management with Trackmedium eQMS
Trackmedium's Return Material Authorization Management module helps organizations manage returned materials through a controlled, centralized process by capturing customer details, product information, lot and order numbers, return reasons, receiving and inspection results, disposition decisions, and verification records, helping teams reduce processing time, improve visibility across locations, and use RMA data to support continuous quality improvement.
Centralized RMA Records
Manage all returned material records in one secure system. Capture customer information, product details, invoice numbers, lot numbers, order numbers, quantities, return reasons, problem descriptions, attachments, and related documents.
Receiving and Inspection Tracking
Document received quantities, inspected quantities, receiving notes, inspection notes, and return value calculations. This helps ensure returned material is properly evaluated before a disposition decision is made.
Disposition Management
Assign disposition decisions for returned material, including return, rework, scrap, or use as is. Track disposition quantities, accounting disposition, supporting details, and attachments for each disposition record.
Action Items for Team Input
Launch action items from an RMA record to gather input, assign follow-up tasks, or consult with other team members before finalizing the disposition. Action items can include assignees, due dates, attachments, document links, and optional verification or review.
Verification and Closure
Verify whether the disposition was implemented and effective before closing the RMA. Capture verification details, verified by, verified on, verification description, and supporting attachments.
Workflow Control and Accountability
Route RMA records through controlled workflow steps, from initiation and review to receiving, inspection, disposition, verification, and completion.
Connected Platform
Trackmedium's Return Material Authorization Management module is part of the Trackmedium eQMS platform, allowing returned material data to connect with other quality processes.
RMA Lifecycle at a Glance
Trackmedium supports the complete RMA lifecycle, from return authorization and product receipt to investigation, corrective actions, and performance visibility.
Supplier Onboarding, Create supplier profiles with core company details, locations, contacts, and internal purchasing ownership.
Qualification Request, Submit qualification requests for new suppliers, including product or service details, risk levels, justifications, and supporting information.
Review and Decision, Review supplier submissions and determine whether the supplier should be qualified, contingently qualified, or unqualified.
Action Management, Assign action items, send files to suppliers, track completion targets, and collect returned files as part of supplier follow-up and readiness.
Documentation and SDS Maintenance, Maintain supplier documents, monitor expiry dates, and support ongoing supplier SDS submissions and updates. The current module already provides the supplier documentation foundation for this process.
Performance Visibility, Improve supplier oversight with shared scorecards and connected supplier quality processes.
Built for Quality-Driven Industries
Trackmedium's Return Material Authorization Management module helps organizations manage returned materials with control, consistency, and traceability across regulated and quality-focused industries.
Regulated Industries
Ideal for organizations that must comply with global regulations and standards such as ISO, FDA, and 21 CFR Part 11.
Non-Regulated & Growth-Focused Sectors
Perfect for companies seeking to strengthen quality culture, reduce operational risk, and improve efficiency - even without formal compliance mandates.
Why Trackmedium eQMS?
Trackmedium eQMS helps quality teams close the loop on issues quickly, maintain compliance, and drive continuous improvement.
Multi-Location Visibility
View RMA records across locations and provide authorized users with access to open, completed, and all-location records based on their role.
Configurable Forms and Workflows
Adapt the RMA form and workflow to match your internal return process, approval structure, terminology, and business rules.
Full Traceability and Notifications
Maintain a complete record of return details, receiving and inspection results, disposition decisions, action items, attachments, document links, and verification results. Due date notifications help assigned users stay on top of pending RMA work.
What Our Customers Are Saying
Trackmedium eQMS helps organizations build stronger, more connected quality processes across suppliers, teams, and sites.
Frequently Asked Questions
What is Return Material Authorization Management?
Return Material Authorization Management is the process of recording, reviewing, receiving, inspecting, dispositioning, and closing returned material records in a controlled system.
How does Trackmedium help manage RMA records?
Trackmedium allows teams to capture returned material details, customer information, product information, inspection results, disposition decisions, action items, attachments, and verification details in one centralized system.
Can RMA records include customer information?
Yes. RMA records can include customer name, contact details, address information, telephone numbers, and other customer-related information needed to process the return.
Can RMA records include product and lot details?
Yes. Trackmedium supports product information such as product number, product name, order number, lot number, ship date, quantity, return notes, and product value.
Can RMA records include receiving and inspection details?
Yes. Trackmedium allows users to record received quantities, receiving notes, inspected quantities, inspection notes, and receiving totals for returned materials.
Can we assign disposition decisions in the RMA module?
Yes. Users can assign disposition methods such as return, rework, scrap, or use as is. The system also supports disposition quantities, accounting disposition, additional information, and related attachments.
Can action items be created from an RMA record?
Yes. Action items can be launched from an RMA record to collect input, assign work, request consultation, or support disposition decisions.
Can action items require verification or review?
Yes. Action items can include an optional verification or review step when additional confirmation is required before the action item is completed.
Does the RMA module support verification before closure?
Yes. The verification step allows users to confirm whether the disposition was implemented and whether it was effective before completing the RMA record.
Can supporting documents be attached to an RMA record?
Yes. Users can attach supporting files and link related system documents to the RMA record, including files related to return information, problem description, disposition, and verification.
Can Trackmedium send reminders for pending RMA work?
Yes. Due date notifications help remind assigned users about pending RMA records and RMA action items.
Can the RMA form and workflow be customized?
Yes. Trackmedium can be configured to align the RMA form and workflow with your organization's return process, terminology, approval steps, and business requirements.
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Ready to Control Return Material Authorization?
Reduce return processing time, improve traceability, and manage returned materials through a controlled workflow in Trackmedium eQMS.
Reduce return processing time, improve traceability, and manage returned materials through a controlled workflow in Trackmedium eQMS.
