Customer Communication

Reduce cycle time for all customer correspondences and increase your company's customer satisfaction


TRACKMEDIUM's Customer Communication module allows you to effectively track and manage correspondence with customers including customer complaints, inquiries, surveys, and all resulting follow-up actions including CAPAs and Material Returns.

The module helps you improve regulatory compliance and customer retention while allowing you to track and investigate complaints across processes, departments, and geographical locations.


  • Handle all Types of Complaints

    Record complaint type, complaint severity and all other necessary information to handle the investigation and the resolution of complaints.
  • Correspondence with Customer

    Email customers regarding issues, comments, or concerns directly from the module.
  • Handle Complaints Quickly & Efficiently

    Launch investigation assignments right from complaints and track the progress of completion for these assignments.
  • Centralize Customer Communication Data

    Store all your company's Customer Communication records in one secure and centralized system.
  • Ability to Customize

    Customize the built-in Customer Communication form and workflow based on your specific company needs using our intuitive drag-and-drop designers.
  • Mobile and Tablet Friendly

    Access and launch Customer Communication Records from any location via your tablet or smart phone.

Connected Platform

Customer Communication module is part of TRACKMEDIUM's compliance platform allowing connectivity with other TRACKMEDIUM modules (that control other quality processes) resulting in seamless quality management:


TRACKMEDIUM is a cloud-based Quality Management System (QMS) software with a subscription-based service that is available under the following plan:

Pricing Plans Starting from
Paid yearly
  • Terms and conditions apply
  • All prices in USD
  • Check out our FAQ for frequently asked questions.
  • For more information about pricing and included features see the pricing page.

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