Reduce cycle time for all customer correspondences and increase your company's customer satisfaction
TRACKMEDIUM's Customer Communication application allows you to effectively track and manage correspondence with customers including customer complaints, inquiries, surveys, and all resulting follow-up actions including CAPAs and Material Returns.
The application helps you improve regulatory compliance and customer retention while allowing you to track and investigate complaints across processes, departments, and geographical locations.
Handle all Types of ComplaintsRecord complaint type, complaint severity and all other necessary information to handle the investigation and the resolution of complaints.
Correspondence with CustomerEmail customers regarding issues, comments, or concerns directly from the application.
Handle Complaints Quickly & EfficientlyLaunch investigation assignments right from complaints and track the progress of completion for these assignments.
Centralize Customer Communication DataStore all your company's Customer Communication records in one secure and centralized system.
Ability to CustomizeCustomize the built-in Customer Communication form and workflow based on your specific company needs using our intuitive drag-and-drop designers.
Mobile and Tablet FriendlyAccess and launch Customer Communication Records from any location via your tablet or smart phone.
Customer Communication application is part of TRACKMEDIUM's compliance platform allowing connectivity with other TRACKMEDIUM applications (that control other quality processes) resulting in seamless quality management:
Return Material Authorization (RMA)
Launch RMAs from Customer Communication records.
Launch CAPAs from Customer Communication records.
Corrective/Preventive Action Management (CAPA)
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