Pricing

Pricing Plan

TRACKMEDIUM is a cloud-based Quality Management System (QMS) software with a subscription-based service that is available under the following plan:

One Simple Plan
Starts from
$299/Month
Paid yearly
Starts with access for
3 Users
  • Terms and conditions apply
  • All prices in USD
  • Check out our FAQ for frequently asked questions.
  • Contact us for additional pricing options.

Included Features

Features included in monthly subscription:

  • Dedicated Cloud

    Get your own dedicated server on the cloud where you are the only tenant.
  • Deployment of Future Applications

    Future applications will be deployed as they are made available at no additional charge.
  • Easy Setup

    We'll get you up and running in less than 48 hours.
  • Mobile & Tablet Support

    Access TRACKMEDIUM from any smartphone or tablet wherever you are.
  • Visual Drag & Drop Designers

    Configure forms and workflows for built-in applications based on your company's requirements using intuitive drag-and-drop designers.
  • Reporting & Charting Tool

    Build real time reports in minutes with our easy to use reporting tool.
  • Secure HTTPS Connection

    Your data is always secured while being transferred between your browser and TRACKMEDIUM server using the latest security technology (HTTP over TLS).
  • Backup Plan

    Your data is always safe with a regular, trustworthy backup plan.
  • Enhanced Collaboration

    Emails are distributed to users as they get assigned to records.
  • Automated Reminders

    Automatic notifications remind users of assignments approaching due date ahead of time and continues to notify them after the due date until an appropriate action is taken.
  • Data Import Tool

    Import historical records by mapping data to fields in TRACKMEDIUM's forms.
  • Support via Email

    Get access to our highly trained technicians via email Monday-Friday from 8 AM to 4 PM Central Time.
  • Multi Geographical/Organizational Structure

    Implement your own geographical/organizational hierarchy and control user access based on the geographical/organizational unit selected on every TRACKMEDIUM record.
  • Integrated Applications

    TRACKMEDIUM's compliance platform allows connectivity between applications.
  • Integration with External Systems

    TRACKMEDIUM offers the ability to integrate with your company's external systems using various methods.

Additional Features

Additional features that require an extra fee:

  • LDAP Integration

    Integrating with your User Directory Server (Active Directory for instance) -using LDAP protocol- enables you to automatically populate and update user data from your Active Directory system and synchronize it with TRACKMEDIUM. User changes to the Active Directory, including additions, deletions, and modifications, are automatically reflected to TRACKMEDIUM’s user profiles. Additionally, user authentication is performed against active directory which allows your users to login to TRACKMEDIUM using their Windows credentials.
  • Supplier Access

    Allow supplier contacts to access TRACKMEDIUM and collaborate with your internal team for the purpose of participating in quality and compliance processes from virtually anywhere.
  • Create Your Own Applications

    Create your own applications with our intuitive drag-and-drop designers.
  • Multi-tier Deployment Architecture

    Multiple copies of TRACKMEDIUM can be deployed (DEV, TEST, PROD) as part of a multi-tier deployment architecture to facilitate creating/customizing applications and testing these applications before production deployment. Additionally, applications can be moved easily between environments using TRACKMEDIUM's export/import tool.
  • Premium Support

    Get 24/7 phone support.

FAQ

Here are some of the most frequently asked questions about TRACKMEDIUM with their answers.

  • The Platform

    What is TRACKMEDIUM?
    TRACKMEDIUM is a Quality Management System (QMS) software that helps companies automate quality management & regulatory compliance processes and extend these processes to external partners.
    How is TRACKMEDIUM deployed?
    TRACKMEDIUM is deployed on a cloud server -offered by Google Cloud- that is managed by the TRACKMEDIUM team. This means that you do not need to worry about hardware, operating systems, maintenance, or backups. We will take care of all of that for you.
    Is TRACKMEDIUM multi-tenant?
    TRACKMEDIUM is single tenant, meaning that your data is hosted on a separate database instance that is not shared with other TRACKMEDIUM customers.
    How do I access TRACKMEDIUM?
    Once you subscribe, we will provide you with a URL that will allow you to access your TRACKMEDIUM dedicated instance using a username and password by connecting through a browser.
    What is an application?
    TRACKMEDIUM is comprised of multiple interconnected applications that perform different functionalities. The Document Control application is an example on one of these applications. It allows you to store and manage your procedures, work instructions, or any other type of controlled documents. TRACKMEDIUM includes many more applications to help you automate various quality management & regulatory compliance processes. Click here for a list of current and future applications.
    Which applications are included in my subscription?
    Your subscription includes all applications that are currently available in the TRACKMEDIUM applications library in addition to any applications that become available in the future.
    Can I only purchase the applications I need?
    All applications are included with the subscription, but you can enable only the applications you wish to implement.
    Is TRACKMEDIUM customizable?
    Yes, TRACKMEDIUM is customizable based on your company's requirements using intuitive drag-and-drop designers.
    Does TRACKMEDIUM work on Android, iOS, mobile phones and tablets?
    TRACKMEDIUM uses responsive web technologies that is accessible through desktops, laptops, tablets, and mobile devices.
  • Initial setup and onboarding

    What is my journey as customer from A-Z?

    a. You fill in the form to request a trial.
    b. We will contact you to understand your needs and schedule a demo.
    c. After your demo, we will give you access to a trial server for 30 days.
    d. If you decide to move forward with your subscription, we will help you with your initial setup by loading your users, suppliers, customers, drop-down options, parts, and products.
    e. After that, we will do an initial training for your users.
    f. Voila! You’ve got yourself a Quality & Compliance Management platform.
    g. Afterwards, we will always be there for you if you need any support.

    Will you help me set things up initially?
    You will have a dedicated consultant to help you set things up initially and provide you with a training on how to administer and use the software.
  • Subscription & Payment

    Can I try TRACKMEDIUM before I purchase a plan?
    Absolutely! You can try TRACKMEDIUM for 30 days. During that period, you will have the option to cancel at no fee.
    Do you charge monthly or yearly?
    We offer both options. Yearly plans are discounted.
    How can I pay?
    We accept payments through Credit Cards. US-based customers also have the option to pay using ACH Transfer. We can discuss alternative payment arrangements if these methods do not work for you.
    What if I want to cancel my subscription?
    You can cancel at any time during your 30-day trial period. If you cancel after 30 days, your payment is non-refundable, and your service will continue until the end of your contracted term (The end of the billing month for monthly subscriptions and end of the billing year for yearly subscriptions).
  • Licensing

    Are your licenses concurrent or named?
    We offer both concurrent and named licensing. Named licensing enforces a limit on the number of active user profiles that you can created while concurrent licensing allows you to create as many user profiles as you need but enforces a limit on the number of users that can login to TRACKMEDIUM at any single time.
    If I start with concurrent licensing, can I switch to named or vice versa in the future?
    Yes.
    Do you offer a view-only license?
    Yes.
    If I start with a specific number of licensed users, can I add more licensed users in the future?
    Yes, you can add and remove licenses at any time.
  • Backups

    Are backups included in the subscription?
    Yes, backups are included with your subscription for no additional cost.
    Who manages the backups?
    The TRACKMEDIUM team manages the backup process for you.
    What type of backups do you do?
    An automated backup is performed and can be restored at any time. The backup is multi regional with redundancy and multi-vendor with redundancy. Contact us for more details on the backup process.
    Do you offer readable backups that can be downloaded to my local computer?
    Yes, you can take a backup of any application that includes its data and all attached files at any time and download it to your computer.
  • Don’t see your question answered here? Contact us and we would be happy to answer any additional questions you may have.

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