Case Study

Nordic Ware Unifies Quality & Safety with Trackmedium eQMS

CASE STUDY
Nordic Ware Unifies Quality & Safety with Trackmedium eQMS

Challenge

Nordic Ware described how disconnected systems and manual processes created inefficiencies and poor visibility across departments. Injury reports, EHS documentation, and audits required significant manual effort - with some reports running hundreds of pages and taking weeks to compile.

Leadership was initially cautious about investing in a new system that is to be expected, but the limitations of spreadsheets and multiple siloed tools were clear. Nordic Ware also found standalone EMS and EHS solutions prohibitively expensive, with quotes up to three times higher than Trackmedium.

As their Quality Assurance & Continuous Improvement Manager shared:

About

Nordic Ware, is a leading U.S. manufacturer of bakeware, cookware, and specialty kitchen products. Best known for creating the original Bundt® pan, the company produces over 90% of its products in Minneapolis, Minnesota, ensuring quality, supporting local jobs, and maintaining strong community ties. Today, Nordic Ware products are trusted in over 70 countries worldwide.

Employees:

~500


Industry:

Consumer Goods (Kitchenware Manufacturing)


Industry Affiliations and Standards:

Adherence to U.S. product safety, food-contact, and environmental standards; best-in-class manufacturing practices


Location:

USA


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Results at a Glance

Audit readiness
Auditors consistently impressed.
Streamlined reporting
300-page manual report fully automated.
Cost efficiency
Replaced multiple systems; 3x cheaper than alternatives.
Ease of use
Intuitive, no special training required.

Solution

  1. The Nordic Ware Leadership was hesitant at first that is to be expected. But once they saw what Trackmedium could do - how it simplified everything and connected our teams - they got fully behind it.
Modules deployed included:
Document Control
Control, automate, and track your entire document lifecycle. Ensure compliance, assign training, and eliminate manual work in one centralized, secure platform built for regulated, quality-focused teams.
CAPA
Automate and optimize your Corrective Action process to reduce risk, boost efficiency, and maintain compliance. All while connecting seamlessly with your broader eQMS.
Incident & Accident Management
The Incident & Accident Management software offered by Trackmedium eQMS, allows you to record information about incidents including affected person details, injuries and illnesses caused by the incident, and any performed investigation and root cause analysis. Additionally, you can assign action tasks to members of your team to help investigate and remediate the incident.
SDS
The Safety Data Sheets (SDS/MSDS) module offered by Trackmedium eQMS, provides you with the ability to store a repository of safety data sheets for hazardous materials used at your company allowing you to easily integrate chemical property information into your EHS management strategy.
RMA
The Return Material Authorization software (RMA) offered by Trackmedium eQMS, allows you to record information about returned materials such as receiving & inspection details, assign a disposition to the returned materials, and distribute action tasks to members of your team to perform the agreed-upon disposition.
PPAP
The PPAP module offered by Trackmedium eQMS enables your organization to meticulously manage and validate the manufacturing process to meet the stringent requirements of the Production Part Approval Process.
NCR
Identify, manage, and resolve nonconformances with speed and accuracy. Trackmedium gives you full visibility and control over every quality event while connecting seamlessly with Corrective Action, risk, and temporary deviation workflows.

Results

Unified Platform

  • By consolidating their workflows, Nordic Ware eliminated redundant systems and licenses, creating efficiency and significant cost savings:

    "We've replaced multiple disconnected tools and processes with one platform - saving time and costs."

Digital Transformation

  • What had previously been a manual, 300-page EHS report became an automated and seamless process. Injury reports moved from paper to point-and-click digital workflows, and SDS tracking became centralized and tied to part numbers:

    "The system is so intuitive, even Incident & Accident reporting is just point and click - no special training needed."

Improved Visibility & Confidence

  • Departments now proactively approach the Quality team to have their workflows added to Trackmedium. Automated notifications ensure communication gaps are closed, and audits have become far less stressful, instilling confidence in both customers and internal teams.

Customization & Support

  • Trackmedium delivered customizations quickly and at no extra cost - tailored exactly to Nordic Ware's workflows.

    "The system is so intuitive, even Incident & Accident reporting is just point and click - no special training needed."

 10

"Trackmedium's integrated RMA, CAPA, and NCM workflows have streamlined our supplier returns process. What once took over a year to resolve can now be tracked and closed efficiently in the system."


Quality Assurance & Continuous Improvement Manager, Nordic Ware

Conclusion

  1. In just one year, Nordic Ware transformed Quality & Safety by replacing fragmented tools with Trackmedium eQMS, improving efficiency, visibility, and confidence throughout the business.

    Nordic Ware has continued to expand its use of Trackmedium across more modules and departments, unlocking greater value as they go.

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