Case Study

EnQuest Energy Solutions Streamlines QHSE Operations with Trackmedium eQMS

CASE STUDY
EnQuest Energy Solutions Streamlines QHSE Operations with Trackmedium eQMS

Challenge

EnQuest operates in a fast-paced environment, supplying complex power generation solutions throughout the Permian Basin and working closely with major OEMs like Caterpillar. As an ISO 9001:2015-certified organization, the QHSE team plays a key role in balancing customer expectations, supplier performance, and internal process discipline.

Before adopting Trackmedium, EnQuest managed quality, safety, and compliance through tools that had served the company well for years but had naturally grown in different directions as the business expanded. QMSC supported NCRs, CAPA, and Document Control, while other essential information lived in:

    • Microsoft Teams conversations
    • Engineering change forms and spreadsheets
    • Department-managed C: drive folders
    • Manufacturing record book archives

This setup reflected EnQuest's rapid growth over time, but it also meant that:

    • Information wasn't always easy to locate quickly
    • Some processes relied on departmental spreadsheets
    • Traceability required manual reconciliation
    • Engineering changes were tracked across multiple formats

The company recognized an opportunity to modernize and centralize its systems to support the next level of operational consistency and data visibility.

About

EnQuest Energy Solutions is a leading provider of engineered equipment and services for the oil, gas, and energy industries. With operations across multiple facilities and a commitment to delivering high-quality, reliable solutions, EnQuest supports customers through the full lifecycle of their assets, from design and manufacturing to ongoing service and support. The company operates in a highly regulated environment, making effective quality management, document control, and compliance oversight essential to its success. EnQuest's solutions leverage industry-leading technology to support their customer's ESG and sustainability goals for the energy transition.

Employees:

200+


Industry:

Oil & Gas


Industry Affiliations and Standards:

ISO 9001:2015 certified


Locations:

Houston, Texas, USA


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Solution

EnQuest selected Trackmedium eQMS as a unified platform that could bring structure, transparency, and standardization to QHSE processes while supporting future expansion.

Phased Module Rollout

Initial rollout focused on modules with the broadest organizational impact:

Asset Calibration
The Asset Calibration and Maintenance software offered by Trackmedium eQMS, allows you to efficiently manage your inventory of assets including issue and return tracking.
Cable Serialization
A module that assigns and tracks unique serial numbers for cables, enabling accurate identification, traceability, and inventory control.
CAPA
Automate and optimize your Corrective Action process to reduce risk, boost efficiency, and maintain compliance. All while connecting seamlessly with your broader eQMS.
Document Control
Control, automate, and track your entire document lifecycle. Ensure compliance, assign training, and eliminate manual work in one centralized, secure platform built for regulated, quality-focused teams.
NCRs
Identify, manage, and resolve nonconformances with speed and accuracy. Trackmedium eQMS gives you full visibility and control over every quality event while connecting seamlessly with Corrective Action, risk, and temporary deviation workflows.
SDS Management
The Safety Data Sheets (SDS/MSDS) module offered by Trackmedium eQMS, provides you with the ability to store a repository of safety data sheets for hazardous materials used at your company allowing you to easily integrate chemical property information into your EHS management strategy.
Training Management
Keep your workforce compliant and audit-ready with automated, role-based training that ensures the right people get the right training at the right time.
Incident & Emergency Response (QHSE-restricted)
The Incident & Accident Management software offered by Trackmedium eQMS, allows you to record information about incidents including affected person details, injuries and illnesses caused by the incident, and any performed investigation and root cause analysis.

Planned next-phase implementations include:

    • Company-wide Management of Change

    • Integrated ECN/ECR workflows

    • Customer Communication logs with NCR/CAPA linkage

    • SCAR functionality once internal vendor management alignment is complete

Replacing Fragmentation with a Single Platform

Trackmedium is helping EnQuest streamline processes and consolidate information in a more accessible, consistent environment:

    • Controlled documents and master lists now live within Document Control

    • NCRs and CAPA follow standardized, easy-to-navigate workflows

    • The Excel-like interface supports strong user adoption

    • Each user receives a personalized "My Assignments" view upon login

Instead of searching through old conversations or multiple storage locations, teams now capture and route information through Trackmedium, improving traceability and reducing reliance on memory-based processes.

Document Control

Trackmedium's responsive mobile interface has been a noticeable improvement. Users find it easier to navigate, zoom, and complete tasks directly from their phones, supporting both field and shop-floor activity.

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"The app has everything we need. The focus now is adapting our internal processes and culture."


- Selmir Halepovic,
QHSE Manager, EnQuest

Partnership & Support

EnQuest has benefited from Trackmedium's collaborative and responsive support model:

    • Regular configuration sessions with Applications Specialists

    • Fast ticket responses, typically acknowledged and acted upon within a day

    • Clear pathway for EnQuest to design and manage custom modules in the future

This approach has made the transition smooth and scalable.

Results
  • From Multiple Tools to a Centralized QHSE System

    Trackmedium is gradually becoming the hub for QHSE and engineering workflows. NCRs, CAPA, Calibration, SDS, and Document Control are already unified, with MoC and Customer Communication close behind.

  • More Efficient NCR Management

    The intuitive filtering, tabular views, and "My Assignments" dashboard make it easy for users to see what's pending and where each NCR stands. This supports efficient weekly NCR review meetings and improves overall visibility.

  • Supporting a Culture of Consistency & Accountability

    Trackmedium is helping reinforce consistent, proactive data entry and timely updates. Many departments have begun shifting from spreadsheets and isolated discussions to fully integrated workflows within the system.

  • Stronger Audit Readiness

    With centralized document control and clearer workflow visibility, EnQuest can demonstrate its QHSE processes more effectively during audits. As usage grows, Trackmedium is becoming a strong foundation for improving internal audit maturity.

  • Best Value Fit for EnQuest

    After evaluating several platforms, EnQuest found Trackmedium to offer the best balance of functionality, flexibility, mobile usability, and cost.

Looking ahead

EnQuest is still early in its Trackmedium journey but is already:

    • Incorporating five years of historical ECR data into analytics

    • Building dashboards for leadership transparency

    • Exploring future integrations, including Teams notifications

    • Preparing for deeper workflow unification as ECN/ECR and Customer Communication come online

As noted by Selmir Halepovic, QHSE Manager:
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